August 29, 2010 -
In the PetsHotel lobby there is a sign, that promises the petparent that their dog or cat will receive 24hr care. Why are customers not told that this only "EC Care"? I was told by the pethotel manager that it only means "emergency care". Also, if the staff is shorthanded; which is all the time...their pet will receive only (one walk per day)and their individual play time will be only 5-7 minutes!!! If your dog is deemed not a good fit for day camp, you are still charged full price, even though your dog sat in a cage all day!!!
When you charge for services; not provided, it is called "FRAUD"!
WAKE-UP PETSMART and stop allowing YOUR MANAGERS to operate in this manner!!!