My Banfield Experience
September 22, 2010 -
I placed my dog on a wellness plan so that he could have his teeth cleaned. After about six months into the plan, I was told that he could not undergo the procedure because he had a heart murmur, and the vet did not want to give him the required anesthesia. When I tried to switch to a lesser plan, I was told that I could not. I could not get a refund even though I would not ever be able to use the services I was paying for. I told them I did not want to renew my plan for the next year.
They told me that if I did renew, they would waive my next two payments and send me some complimentary flea medication. I agreed to this. When I was billed the next month, I called them again. I was told that the waived months would occur after the renewal (waiving a lower rate), and no one had any idea about the flea medication, which I never received. I canceled my renewal but would have to pay for the rest of my current plan.
About two weeks ago, I was told that my dog was scheduled for a teeth cleaning procedure. I called and asked about the murmur and was told that it should not affect him. I agreed to the procedure. It was scheduled for September 22. That was the day I would have had to renew my plan. I called the corporate office number and specifically asked them if I would still be covered. They said yes. I then called my local Banfield office and asked them the same question. I was told yes, he would still be covered on September 22.
Well, I took Bullock in this morning and they told me I could either renew my plan or pay full price for the procedure.For two years, I had nothing but good things to say about Banfield, but this last year, I feel as if I walked onto a used car lot. I feel like they are trying to backdoor me into signing up for services I can neither use nor want. I am so completely fed up with them. Everyone should know that their interest is not in the health of your pet as they say but in your wallet.