When I came in to drop my dog off, two employees were busy chatting (one was grooming a dog while the other was just standing there talking to him). The employee who came up to help me, Jackie, was friendly and I liked her. The entire time she was checking us in (my first time here), the two employees were busily chatting away. Then the male employee who was grooming the dog (who seemed dreadfully scared and was shaking like a leaf), suddenly shook the dog and yelled at the dog "knock it off!" I was shocked! I told Jackie that this young man better not touch my dog and she guaranteed he would not. He and the female employee he had been chatting with heard me and stopped chatting (she went to the back area) and he never once looked up at me the entire time I was there - nor did anyone apologize for his horrible behavior. I don't think I will bring my dog back to PetSmart again - not after I witnesses how this male employee treated this scared dog. He should be ashamed and he should be fired!!! Looking back on it now, I should have walked out on the spot, but because neither of the other employees seemed surprised, I didn't take action. My mistake. Never again!